1. Transit Inspection & Acceptance
At SR POLYMERS, we take immense pride in our rotational molding craftsmanship and rigorous quality inspection. Because water storage tanks are bulky industrial goods, we strongly advise customers or their authorized site representatives to inspect the tanks thoroughly upon delivery from our transport vehicle.
2. Eligibility for Returns & Replacements
A return or free replacement is applicable strictly under the following circumstances:
- Manufacturing Defects: Pinhole leaks, uneven wall thinness, or visible rotational molding flaws detected before plumbing installation.
- Transit Damage: Significant structural denting or puncture incurred during vehicle transport by our factory freight service.
- Incorrect Specification: Delivery of a capacity, layer configuration, or model different from the confirmed written order.
3. Reporting Window
Any transit damage or specification discrepancy must be noted on the delivery receipt and reported to our plant office within 48 hours of delivery. Photographic evidence of the issue must be shared with our team via WhatsApp (+91 91234 56789) or email (info@srpolymers.com).
4. Non-Returnable Scenarios
We cannot accept returns or provide refunds in the following cases:
- The tank has already been drilled, cut, plumbed, or fitted with inlet/outlet brass adaptors.
- Damage caused by dropping the tank during rooftop lifting, rough handling on site, or dragging across sharp gravel.
- Tanks installed on an uneven, broken, or cantilevered platform causing hydrostatic deformation.
- Change of mind regarding capacity or color after delivery has been completed in good condition.
5. Replacement & Refund Process
Upon verification of an eligible claim, SR POLYMERS will schedule a replacement tank on the next scheduled consignment to your district at zero additional freight charge. In the rare event that a replacement cannot be provided, a full refund will be processed via bank transfer within 5 to 7 working days.
